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Active Era

If you are experiencing an issue with one of our products and need to report a problem, please provide us with the following information to assist you better:<ul><li>Your order number</li><li>A detailed description of the issue</li><li>Photos or a short video showing the problem</li><li>The batch code of the product, which can usually be found on the product label or on the electric pump for airbeds</li></ul>Once you have provided these details, we will be able to forward your concern to the relevant department.&#xA0;Please do not send multiple enquiries at this time. We do strive to offer the best possible support and appreciate your cooperation.

If you are experiencing an issue with one of our products and need to report a problem, please provide us with the following information to assist you better:. Once you have provided these details, we will be able to forward your concern to the relev

How do I report a problem with a product I purchased?

What delivery options do you have?

How long does delivery take?

Can I change my delivery details after placing my order?

My order status indicates 'delivered,' but I have not received it

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

I am missing items from my order

What do I do if I receive the wrong item in my order?

🚚 SHIPPING & DELIVERY

I need a VAT invoice

My order has arrived damaged

I want to cancel my order

I want to amend/cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

Can I return my order in person?

Do you offer exchanges?

I've sent back my return, but haven’t received my refund

My card has expired, will I get my refund?

How do I get a refund?

🔁 RETURNS & REFUNDS

What methods of payment do you accept?

Can I pay with Klarna?

How do I apply promo/discount codes?

My promotional code isn't working

My card has expired, will I receive my refund?

I have a promotional code, when do I enter this?

💳 PAYMENTS

Does my product come with a warranty?

What does this Limited Warranty not cover?

I bought my product second hand, does it include the warranty?

I bought my product refurbished, does it include the warranty?

Register your warranty HERE

🔐 WARRANTY INFORMATION

Where can I locate the Batch Code Number on my product?

User Manual

The item I'd like to order is out of stock

Where can I find the product wattage?

Tutorial: How to set up and pack away the Air Bed

Tutorial: How to inflate your Camping Air Bed with Bag Pump

Does the Electric Pump Turn Off Automatically?

Why has my Air Bed deflated overnight?

My Air Bed is smaller than stated

What are the differences between your Air Beds?

How long does the Air Bed take to inflate and deflate?

Is it possible to inflate the Air Bed with a pump for use in camping without an electrical outlet?

The Repair Kit for my Air Bed is missing

How can I find out if there's a hole in my Air Bed?

My Air Bed has developed a bulge, is this normal?

Does my Air Bed come with a carry bag?

What are our Air Beds made of?

Air Beds

Which Bathroom Scale can I use to monitor body fat?

Can I connect my Smart Bathroom Scales to my Apple or Garmin Watch?

I'm pregnant, can I use the Body Fat Analyser Bathroom Scales with BMI, Muscle and Calories scales?

I have a pacemaker, can I use the Body Fat Analyser Bathroom Scales with BMI, Muscle and Calories scales?

How are my Smart Bathroom Scales measuring my BMI/BMR?

My Bathroom Scale stopped working

Why is my Bathroom Scale showing an error message?

How do I switch measurements on the Bathroom Scale?

Is it possible delete certain records from my Smart Bathroom Scales?

Why is my Scale reading inaccurate?

I'm having trouble connecting my Bathroom Scales to the mobile app

I would like to delete a user on my app

Bathroom Scales

How long does it take to inflate?

Does my Inflatable Paddle Board come with a storage bag?

What is the maximum rider weight?

My Paddle Board has arrived with slanted fins, is it faulty?

My Paddle Board's valve is leaking air, how can I fix this?

Inflatable Paddle Board

Does my Tent come with a storage bag?

Is my Tent water resistant?

How much protection from the sun do the Tents provide?

How do I fold up and pack away my Pop-Up Tent?

How do I fold up and pack away my 4 Person Beach Tent?

How do I fold up and pack away my 2 Person Beach Tent

Tents

What's the difference between a Mummy and Envelope sleeping bag?

Can I put my Sleeping Bag in the washing machine?

Can the Sleeping Bags be zipped together?

Does my Sleeping Bag come with a storage bag?

Sleeping Bags

How do I assemble the Chair?

Camping Chair

📋 PRODUCT INFORMATION

Collaboration Requests

How do I report a problem with a product I purchased?Updated 2 months ago