In the event you do wish to make a return, simply follow the below instructions:
Steps to return your item:
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Clearly attach the below address to the parcel:
Active Era Returns
West Road Industrial Estate
Use a courier of your choice to return your order to us, we recommend Parcel2Go. Here you will find an assortment of couriers to use with varying price ranges, most of which are very reasonable. Please be aware, we do not cover the cost of the returns.
We recommend that you send the return via recorded delivery as we cannot accept liability for any returns damaged or lost in transit.
We kindly ask that you return your item to us in good condition with no signs of visible damage.
Returns must be returned to us in an unopened and unused condition. We are unable to accept returns of used products.
All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you.