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🛒 ORDER MANAGEMENT

Need help with your order? Get more information here

I need a VAT invoice

The VAT invoice for your order is available to be downloaded in the dispatch email you received. This invoice contains all the necessary details for your records and accounting purposes. Should you require any amendments or corrections to the invoice

My order has arrived damaged

We make every effort to ensure your order arrives in good condition. However, in rare cases, products may sustain damage during delivery. Therefore, we kindly ask you to inspect your order upon receipt. If you are not satisfied with the condition of

My order status indicates 'delivered,' but I have not received it

We apologise if you have not yet received your order. If the courier has confirmed successful delivery to your address, we will need to initiate an investigation with them. If your parcel is not with a neighbor or another household member, please com

I want to cancel my order

Regrettably, once an order has been placed, we are unable to cancel it or make any changes. Our packing process begins promptly after orders are placed to ensure swift delivery. Please follow these instructions to initiate a return.