đ RETURNS & REFUNDS
Learn about our returns and refunds process
I've changed my mind, I'd like to return my order
We hope you are pleased with your Cosi Home purchase. However, if you have changed your mind, return requests should be submitted within 14 days of receiving your order. Once your return request has been accepted, the item should be sent back to us w
Can I return my order in person?
We don't have physical stores so all of our returns are made directly to the warehouse. Unfortunately you can't return your order in person and must do it via a courier. For more information on how to return your order, please click here.
Do you offer exchanges?
At this time, we do not offer exchanges. If your item is not suitable, please place another order for the desired item and initiate a return with us.
I've sent back my return, but havenât received my refund
If you have returned your order but have not received a refund, please forward us a photo of the return receipt. Our Customer Care Team will validate that the order has been returned in good condition, and once confirmed, we will issue the refund for
My card has expired, will I get my refund?
If your original card has expired in between the purchase and the refund, your refund will still be completed as normal, as there are no changes to your bank account. The only exception is if you have also closed your account, however the original ac
How do I get a refund?
Refunds are processed upon receipt and inspection of the returned item. Please allow up to 14 business days for your refund to be credited back to your original payment method.