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🔁 RETURNS & REFUNDS

Learn about our returns and refunds process

I've changed my mind, I'd like to return my order

We really hope you like your purchase from Active Era however, in the event you do wish to make a return, simply follow the below instructions. Please be aware, we do not accept the return of used items. In order to initiate your return, please notif

Can I return my order in person?

We don't have physical stores so all of our returns are made directly to the warehouse. Unfortunately you can't return your order in person and must do it via a courier. For more information on how to return your order, please click here.

Do you offer exchanges?

At this time, we do not offer exchanges. If your item is not suitable, please place another order for the desired item and initiate a return with us.

I haven’t received my refund

If you have returned your order but have not received a refund, please forward us a photo of the return receipt. Our Customer Care Team will validate that the order has been returned in good condition, and once confirmed, we will issue the refund for

My card has expired, will I get my refund?

If your original card has expired in between the purchase and the refund, your refund will still be completed as normal, as there are no changes to your bank account. The only exception is if you have also closed your account, however the original ac