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Get more information on our shipping & delivery processes

What delivery options do you have?

You may view our full Delivery Policy here. Once your order has been dispatched, you may use the link provided within the email or SMS to make the following adjustments to your delivery preferences:. Please be aware that once a courier has been alloc

Can I change my delivery details after placing my order?

When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we're sadly unable to make any changes to the address. It's important to note tha

My order status indicates 'delivered,' but I have not received it

We apologise if you have not yet received your order. If the courier has confirmed successful delivery to your address, we will need to initiate an investigation with them. If your parcel is not with a neighbor or another household member, please com

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

Unfortunately we do not deliver to the British Overseas Territories, or Sovereign Base Areas.

I am missing items from my order

It's important to note that our items are dispatched separately, each with its own unique tracking number. Therefore, they may not always be delivered together. We kindly ask that you carefully review your dispatch emails and locate any additional tr